Privacy
Privacy Policy (Software)
Chargery is a full service provider for shared electric vehicle fleets in urban areas. Our services include the charging, cleaning and relocating of vehicles owned by private and business customers. This privacy policy will explain how we use the personal data we collect in order to provide our services.
What data do we collect?
Chargery collects the following data:
- Personal identification information (name, email address, phone, gender, birthday, etc.)
- A complete order history including car’s locations per customer (which car of which customer was serviced when at which location, etc.)
How do we collect your data?
You directly provide Chargery with most of the data we collect. We collect data and process data when you:
- Register online or place an order for any of our products or services
- Voluntarily complete a customer survey or provide feedback on any of our message boards or via email
- Use or view our website via your browser’s cookies
Chargery may also receive your data indirectly from the following sources:
- Google Analytics when using our apps and websites
- Bugsnag crash reports when using our apps
How will we use your data?
Chargery collects your data so that we can:
- Process your orders and manage your account
- Analyze locations and other anonymized metadata of past orders to make assumptions about future orders
Chargery does not share any of the collected data with third parties.
How do we store your data?
Chargery securely stores your data at datacenters located in Ireland.
Chargery may store past order metadata for an undisclosed period of time.
What are your data protection rights?
Chargery would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Chargery for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – Your have the right to request that Chargery correct any information you believe is inaccurate. You also have the right to request Chargery to complete information you believe is incomplete.
The right to erasure – You have the right to request that Chargery erases your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Chargery restricts the processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Chargery transfers the data that we have collected to another organization, or directly you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email privacy@chargery.de, call us at +49 30 28626487, or write to us:
Surve Mobility GmbH
Köpenicker Str. 125
10179 Berlin
Germany
Changes to our privacy policy
Chargery keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 19 June 2019.
How to contact us
If you have any questions about Chargery’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: privacy@chargery.de
Call us: +49 30 28 62 64 87
Or write to us at:
Surve Mobility GmbH
Köpenicker Str. 125
10179 Berlin
Germany
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that Chargery has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.
Elias Wilken
privacy@chargery.de
Surve Mobility GmbH
Köpenicker Str. 125
10179 Berlin
Germany